Transparency

We believe it's incredibly important to be transparent about how donations are spent. To that end, we've published water bill payment data from January 1, 2017 to current day. This information is updated at a minimum weekly.

The Human Utility provided water bill assistance starting in July 2014. But, our records are 100% complete (with full receipts, accompanying bank statements, etc.) from January 1, 2017 onward.

Originally, we directed donors to utility websites to pay on behalf of customers we assigned them. We did not directly handle funds. But, we were not always sent receipts when payments were made that way. Data inclusive of that period—including the total number of households assisted and total assistance provided—are approximate. Data provided below, however, are verifiable via receipt. Receipts are not provided here due to the presence of personally identifying information (PII) such as names, addresses, account numbers, and/or phone numbers.

Total assistance provided is impacted by the following conditions: (a) how quickly applicants provide required documentation for their application, (b) how quickly utilities verify amounts needed for customers, (c) time of year/season, (d) total application volume, (e) status of local water shut-off moratoriums, and (f) macroeconomic conditions. These conditions vary from one applicant, one utility, one state, and/or one year to the next and are not under The Human Utility's control.

Asterisks (*) denote rounded-up totals. We round up to protect the privacy of any household which was the only one provided assistance in a particular location.

Finally, if you are a member of the media and would like to speak to families we've assisted, reach out via press@humanutility.org.


2020

List of cities with people assisted in 2020 including households and amounts provided. Last updated Friday, July 3, 2020.
City State Households Assisted Total Assistance Provided
Miami FL 1 $535.00*
Port St. Lucie FL 1 $160.00*
Baltimore MD 26 $7,463.25
Detroit MI 100 $33,740.77
Oak Park MI 7 $2,691.08
Eastpointe MI 5 $1,709.60
Roseville MI 3 $1,074.89
Inkster MI 4 $1,038.20
Dearborn MI 3 $893.81
Pontiac MI 2 $860.09
Ferndale MI 2 $724.00
Ecorse MI 2 $673.07
St. Clair Shores MI 1 $385.00*
Highland Park MI 1 $330.00*
Lincoln Park MI 1 $330.00*
Livonia MI 1 $220.00*
Hamtramck MI 1 $200.00*
Taylor MI 1 $160.00*
Harper Woods MI 1 $140.00*
Totals   163 Approx. $53,328.76

2019

List of cities with people assisted in 2019 including households and amounts provided.
City State Households Assisted Total Assistance Provided
Baltimore MD 28 $8,088.95
Cockeysville MD 1 $210.00*
Detroit MI 217 $73,251.68
Oak Park MI 4 $1,631.14
Ecorse MI 1 $905.00*
Dearborn Heights MI 3 $829.50
Warren MI 3 $797.36
Lincoln Park MI 2 $509.85
Clinton Township MI 2 $505.88
Romulus MI 1 $485.00*
Hazel Park MI 2 $343.78
Dearborn MI 1 $325.00*
Harper Woods MI 1 $270.00*
Port Huron MI 1 $225.00*
Pontiac MI 1 $200.00*
Taylor MI 1 $175.00*
Farmington Hills MI 1 $320.00*
Cadillac MI 1 $240.00*
Redford MI 1 $275.00*
Totals   269 Approx. $89,588.14

2018

List of cities with people assisted in 2018 including households and amounts provided.
City State Households Assisted Total Assistance Provided
Baltimore MD 24 $9,996.78
Capital Heights MD 1 $200.00*
Detroit MI 86 $68,466.50
Oak Park MI 3 $980.90
Eastpointe MI 5 $1,709.60
Romulus MI 1 $530.00*
Harper Woods MI 1 $350.00*
St. Clair Shores MI 1 $310.00*
Port Huron MI 1 $275.00*
Warren MI 1 $210.00*
Ironwood MI 1 $205.00*
New Haven MI 1 $195.00*
Ecorse MI 1 $165.00*
Cadillac MI 1 $145.00*
Totals   127 Approx. $83,738.78

2017

List of cities with people assisted in 2017 including households and amounts provided.
City State Households Assisted Total Assistance Provided
Baltimore MD 55 $32,919.25
Detroit MI 192 $84,462.53
Eastpointe MI 5 $4,198.66
Roseville MI 3 $1,977.04
Warren MI 3 $1,127.03
St. Clair Shores MI 3 $1,124.14
Romulus MI 2 $911.06
Redford MI 1 $785.00*
Livonia MI 1 $580.00*
Harper Woods MI 1 $515.00*
Sterling Heights MI 1 $460.00*
Inkster MI 1 $325.00*
Hamtramck MI 1 $150.00*
Totals   269 Approx. $129,534.71